WESO Research Reports

Explore the challenges of accessing digital services and discover innovative strategies to bridge the digital divide, whether you are surviving, striving, or thriving in the settlement sector. WESO collaborated with settlement Service Provider Organizations (SPOs) and newcomer clients across Canada to compile these qualitative and quantitative research outcomes, which you can access here, for data-driven decision making.

This collection of working papers and infographics presents the WESO research findings to support improved settlement service evaluation and smoother transitioning for newcomers to use online services. Most importantly, you will see practical recommendations for optimizing hybrid services, empowering settlement organizations to excel and enhance their service delivery!

Working Papers

Comprehensive Research - Working Papers
WESO provides academic working papers exploring settlement service evaluation in the digital age. Through extensive research with SPOs and newcomer clients across Canada, we identify barriers to accessing digital services, propose strategies to bridge the digital divide, and provide practical recommendations for improving hybrid services.

A Service Quality Model for Hybrid Settlement Services

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Towards Building a Hybrid Model for the Settlement and Newcomer Services in Canada

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Client Preferences for In-person, Online, and Hybrid Services: Focus Group Results

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Infographics

Research at a Glance: Infographics
WESO infographics distill complex research into appealing snapshots and showcase key findings, illustrating the transformative impact of our program.