Set up & Manage Your Online Account
Important information
We have just moved to a new registration system! Please read below to learn more about how to activate/set up your account!
Y Members: For your first time registering/booking online in our new system, you must have your online account activated by one of our staff at the Membership Desk. This can be done in person or over the phone.
Non-members who have participated in Y classes or programs within the last 3 years: You are already in our online system. Please contact our Membership team to activate your account so you can register/book online.
Non-members who have not participated in Y classes or programs within the last 3 years: you can create an account online via our client portal.
The new Y online services portal allows you to register for programs and manage your account online.
- Register for Health, Fitness, and Aquatic programs.
- Update contact and payment information.
- Check for changes and updates to programs.
- View your receipts.
How to set up and view your account:
Y Members
- For your first time accessing our new system, you must have your online account activated by one of our staff at the Membership Desk. This can be done in person or over the phone.
- We have migrated your personal information over to our new system, but require you to visit us in person to transfer payment details.
- Once you are set up, you can log into the client portal to manage your account and register for classes.
Non-Y Members
-
Non-members who have participated in Y classes or programs within the last 3 years: You are already in our online system. Please contact our Membership team to activate your account so you can register/book online.
Once you are set up, you can log into the client portal to manage your account and register for classes.
- Non-members who have not participated in Y classes or programs within the last 3 years: you can create an account online via our client portal.
Questions and Support:
If you require assistance with your Y membership or online account, please contact memberships@ymcaottawa.ca.