Accelerated Resiliency and Retention Training Program

OTEC's new Accelerated Resiliency and Retention Training program is delivered by the YMCA in person over a two day workshop. Instruction is provided by certified, experienced trainers and participants will receive a certificate upon completion.

Program Courses:

• Essentials of Service Excellence (Full-day)
  Learn some of the basic tools to go beyond customer service and create exceptional service experiences for customers.

• Stress Management (Half-day)
  Explore the impact of stress on our bodies, minds, and spirits, and resiliency strategies to manage its effects in the workplace.

• Emotional Intelligence (Half-day)
  Learn how to harness your EI to reduce stress, enhance communication and improve job satisfaction.

Additional Courses:

Following completion of the two-day training, participants will have access to the following online courses:

• Self-Care
• Introduction to Conflict Management

Participants Must Be:

• At least 15 years of age, and not currently attending school.
• A Canadian Citizen, Permanent Resident, Convention Refugee with open work permit, or Newcomer with an Authorization for Emergency Travel document and a valid work permit.  (Temporary residents, asylum seekers and refugees must confirm with the government what permits are required).
• Legally entitled to study and work in Canada.
• A resident of Ontario.
• Proficient in English (Canadian Language Benchmark Level 5, or higher).