Camp Office Assistant, Camping and Outdoor Education (Bonnenfant Y Outdoor Centre)

Overview:

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults and families.

Our competitive wage and benefit package include:

• Free Y membership.
• Access to an Employee Assistance Program

What you offer?

The YMCA of the National Capital Region’s Camp Otonabee provides an opportunity for children and youth to engage in outdoor activities, discover nature and enjoy the natural environment, build self-confidence and establish lasting friendships. Campers aged 4 to 16 can experience canoeing, rock climbing, kayaking, swimming, and more.

The Camp Office Assistant is responsible for business operations at the camp office and will report to the Camp Director. This role will assist in operations of the office as needed and will provide administrative support to staff and volunteers.

Some of the tasks of this position include:

• Assist with Association philanthropy initiatives
• Make follow-up phone calls to participants
• Assist with organization of information
• Perform administrative duties include filing, data entry, photocopying, etc.
• Answer telephone inquiries and set up appointments

What qualifications and abilities are we looking for?

At YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Language

• Bilingualism an asset
• Ability to work in English

Experience, Skills, and Abilities

• Experience in customer relations
• Strong verbal, written and interpersonal communication skills, diplomacy, good judgment and attention to detail
• Demonstrated ability in working effectively in a collaborative team culture
• Ability to respond to requests in a timely manner
• Demonstrate organizational, decision making, and detail-oriented skills
• Be willing to manage confrontational situations and manage phone calls
• Ability to exercise independent judgment
• Ability to establish and maintain harmonious relationships by promoting and demonstrating caring, honesty, respect and responsibility with staff, volunteers, Y members, program participants and general public
• Must be able to learn and manage YMCA financial software and proficient in Microsoft Office, especially Outlook, Word and Excel
• Ability to operate all office equipment with proficiency and accuracy
• Obtain and maintain all required training and certifications required for position
• Standard First Aid and CPR-C or Equivalent
• A high degree of professionalism and confidentiality are required in this role
• Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and nonvisible dimensions of diversity
• Be positive, helpful and welcoming to staff, participants, families and community members
• Build relationships with participants and staff
• Deliver Y service responsibly, honestly, respectfully and with care in a time sensitive manner

Additional Requirements:

• National Lifeguard Certification, Bronze Cross, Paddle Canada, or other relevant certifications will all be strongly considered as assets for this position
• Applicants must already have a valid permit to work in Canada.

• Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required 

• Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

Core Competencies:

• COMMITMENT TO Y VISION AND VALUES: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the Y
• CONFIDENTIALITY, PRIVACY AND INTEGRITY: Demonstrates responsible behaviour at all times and maintains high ethical standards.
• COMMUNICATION: Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Association.
• PROBLEM SOLVING: Identifies an issue, gathers and processes information, coming up with possible solutions, selecting appropriate responses, and implementing them.
• QUALITY FOCUS: Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery.
• TEAMWORK: Participates actively in a team for organizational effectiveness.  Creates an atmosphere of trust amongst all team members.
• CONCERN FOR HEALTH AND SAFETY: Acknowledges and understands how to manage and educate others of risk and harm reduction.
• CREATIVITY AND INNOVATION: Plans and implements quality programming in a developmentally appropriate environment.

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

 How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job, unless approved by People and Culture.

Applications must be submitted to the YMCA of the National Capital Region, and all cover letters should be addressed to Marisa Yeomans. Please send applications to Acting Program Supervisor, Marisa Yeomans (marisa.yeomans@ymcaywca.ca)

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

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