Employment Consultants, Build ON Pre-Arrival Settlement Services (Isabella Location)

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Position: Employment Consultants, Build ON Pre-Arrival Settlement Services (Isabella Location)
Location: Y Isabella, 150 Isabella St Suite 201, Ottawa, ON
Type: Two (2) Full-time contracts ending March 31st and April 24th, 2023, with a preferred start date as soon as possible
Preferred start date: Monday, Jan 30, 2023
Closing date: Sunday, Jan 29, 2023


As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

  • Free Y membership.
  • Discounted Y program fees (including health & fitness programs, child care, and camps)
  • Access to an Employee Assistance Program including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services

What do you offer?

The Employment Consultant is responsible for the facilitation of the training, job search support for clients, case management of clients, and creation, maintenance, and development of curriculum and training tools. In addition, Employment Consultants are responsible to maintain accurate and timely records/statistics and evaluation information related to the activities undertaken/outcomes achieved and assisting with the promotion/marketing of the overall project and mentorship components to the community.

Some of the tasks of this position include:

  • Intake, assessment, and case management with clients seeking employment in the skilled trades, engineering, and construction sectors through various communication platforms (voice, video, and text)
  • Development of online training resources such as videos and written materials
  • Research specific occupations and industries to ease the transition for clients into their field or related fields
  • Researching points of service in each Ontario community as the client prepares to settle in Canada
  • Providing employment consultation to clients and maintaining and developing career action plans
  • Assisting clients with job search strategies and making connections to local employers as appropriate
  • Making connections and referrals to settlement and employment service providers in the client’s community of settlement
  • Assisting with outreach, marketing, and client recruitment activities
  • Ensuring quality of the Y experience for program participants
  • Preparing all statistical and required reports and appropriate file documentation
  • Implementation of procedures for the operation of programs within the guidelines and contractual obligations
  • Delivering online webinars and in-person workshops as requested
  • Ensuring that the data is entered properly and in a timely fashion in the Build ON internal
  • Responsible for referring clients to mentorship programs
  • Enhancing Build On Website and contributing to digital marketing and outreach
  • Access database and the case management system (iCARE)
  • Leading special projects, such as newsletters, blogs, podcasts, and/or other


What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:


  • Post-Secondary degree or diploma in a related educational field


  • English and French language essential, oral and written
  • Other language skills are a strong asset


  • Experience in the settlement, employment counseling, and related fields
  • Knowledge of the Skilled Trades, engineering, and construction sectors in Ontario and immigration policy/procedures
  • Experience with diverse individuals, specifically immigrants, and employers in an employment context
  • Knowledge of immigration legislation and policy to understand the nature of the program and the client's personal needs


  • High level of interpersonal, oral, and written communication skills
  • Strong computer skills and ability to use online communication platforms
  • Superior problem-solving and creative skills
  • Proficiency in MS Office using Word and Excel


  • Ability to work with clients with diverse backgrounds and skill levels
  • Ability to work with a variety of stakeholders
  • Balance several duties with conflicting deadlines and on short notice
  • Maintains high standards in program delivery and service to the community and clients

 Additional Requirements:

  • Applicants must already have a valid permit to work in Canada.
  • Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required 
  • Annually all staff must complete the mandatory training for Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion

Core Competencies:

  • Organizational Awareness and Understanding: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the National Capital Region YMCA.
  • Planning and Organization: Ability to establish a clearly defined and effective course of action for self and others to accomplish short- and long-term work goals.
  • Problem-Solving: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses and implement and evaluate them.
  • Communication and Interpersonal Skills: Ability to speak, write, listen and secure information in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.
  • Teamwork: Participates actively in a team for program quality and effectiveness.

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, and persons who identify as 2SLGBTQ+.


How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA of the National Capital Region, and all cover letters should be addressed to Jessica Marcotte. Please send applications to Director, Build ON Pre-arrival Settlement Services, Jessica Marcotte ( jessica.marcotte@ymcaywca.ca )

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.








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