Housing Administrative Clerk (Taggart Y) - FT Permanent

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Position: Housing Administrative Clerk (Taggart Y) - FT Permanent
Location: 180 Argyle Avenue
Type: Full-time, preferred start date September 25th, 2023
Preferred start date: Monday, Sep 25, 2023
Closing date: Wednesday, Sep 20, 2023


The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

  • Free YMCA gym membership;
  • Discounted Y program fees (including health & fitness programs, child care, and camps);
  • Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
  • Health and Dental Insurance;
  • Long-term Disability and Life Insurance;
  • Access to our Canadian YMCA Retirement Fund pension plan;
  • Up to 25 vacation days per year including two float days, and one birthday vacation;
  • Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer?

The Housing Services Administrative Clerk will work as part of the Housing Services Team that provides programs & services for individuals with affordable/social housing needs including supportive housing, family shelter, youth transitional housing, counseling & referral. The Housing Services Administrative Clerk is responsible for providing desk clerk services to guests, residents, staff, members & the general public as well as administrative support to the department.

Some of the tasks of this position include:

  • Welcoming guests to the YMCA.
  • Providing general information to individuals and agencies regarding eligibility for Y housing.
  • Making reservations for incoming clients.
  • Ensuring residents are properly registered.
  • Preparing and providing cleaning staff with list of upcoming arrivals and departures.
  • Accepting and recoding maintenance work order requests from residents and Housing staff.
  • Maintaining and updating the association work order system.
  • Entering service information into the database.
  • Answering association main switchboard and redirecting calls.
  • Sorting and distributing mail.
  • Maintaining the Housing email account.
  • Maintaining files for the Residence Desk.
  • Completing other administrative tasks as required.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:


  • High School Diploma, at minimum


  • Fluent in English and French, oral and written preferred

Experience, Skills and Abilities

  • Previous experience in front office, customer service, bookkeeping, or cash management.
  • Knowledge and sensitivity in dealing with individuals facing homelessness, addiction, and mental health challenges.
  • Excellent knowledge of community resources.
  • Ability to problem solve and respond to variable requests.
  • Ability to work with clients with diverse backgrounds and needs.
  • First Aid & CPR training.
  • Proficient in MS Office Suite, with strong computer skills.

Additional Requirements:

  • Applicants must already have a valid permit to work in Canada.
  • A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
  • Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

Core Competencies:

  • Diversity: Appreciates that people with different backgrounds, opinions, and characteristics bring richness to the program and challenge or situation at hand. Demonstrates respect for people of diverse backgrounds. Suspends judgment and challenges self to deal with assumptions and stereotypes. Make efforts to educate yourself and others about diversity issues.
  • Communication: Communicates in a thorough, clear, and timely manner and supports information sharing and goal achievement across the Association.
  • Communication to Organization Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA.
  • Creativity and Innovation: Develops new ways or adapts existing ideas to help achieve desired results. Challenges the status quo to discover more effective ways of performing.

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email peopleandculture@ymcaottawa.ca upon scheduling your interview.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.

Applications must be submitted to the YMCA of the National Capital Region. Please send applications to margaret.diaz@ymcaottawa.ca

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants, we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

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