Office Assistant, Neighbourhood Day Camp (NDC) Taggart Family Y Location

Overview:

As one of the largest charitable community service organizations in Canada, the YMCA-YWCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA-YWCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA-YWCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

• Free Y membership.
• Discounted Y program fees (including health & fitness programs, child care, and camps)
• Access to an Employee Assistance Program
• Extended Maternity leaves to all our staff for up to 6 more months after the year of leave.

What do you offer?

The Camp Office Assistant is responsible for business operations at the camp office.  This role will assist in operations of the office as needed and will provide administrative support to staff and volunteers.

Some of the tasks of this position include the following:

• Assist with Association philanthropy initiatives
• Make follow-up phone calls to participants
• Assist with the organization of information
• Perform administrative duties including filing, data entry, photocopying, etc.
• Answer telephone inquiries and set up appointments 

What qualifications and abilities are we looking for?

At YMCA-YWCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education

• Post-secondary education or equivalent in a related field

Language

• Fluent in English, oral and written
• Bilingualism an asset

Experience, Skills, and Abilities

• Experience in customer relations
• Ability to respond to requests in a timely manner
• Demonstrate organizational, decision-making, and detail-oriented skills
• Be willing to manage confrontational situations and manage phone calls
• Ability to exercise independent judgment
• Ability to establish and maintain harmonious relationships by promoting and demonstrating caring, honesty, respect, and responsibility with staff, volunteers, Y members, program participants, and the general public
• Must be able to learn and manage YMCA financial software and proficient in Microsoft Office, especially Outlook, Word, and Excel
• Ability to operate all office equipment with proficiency and accuracy
• Obtain and maintain all required training and certifications required for the position
• Standard First Aid and CPR-C or Equivalent
• Strong verbal, written, and interpersonal communication skills, diplomacy, good judgment, and attention to detail
• Demonstrated ability in working effectively in a collaborative team culture
• Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
• Be positive, helpful, and welcoming to staff, participants, families, and community members
• Build relationships with participants and staff
• Deliver Y service responsibly, honestly, respectfully, and with care in a time-sensitive manner

Additional Requirements:

• Applicants must already have a valid permit to work in Canada.
• Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required 
• Annually all staff must complete the mandatory training for Protecting Children, Youth, and Vulnerable Persons and submit the certificate of completion.

 Core Competencies

• COMMITMENT TO Y VISION AND VALUES: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes, and values of the Y
• CONFIDENTIALITY, PRIVACY, AND INTEGRITY: Demonstrates responsible behavior at all times and maintains high ethical standards.
• COMMUNICATION: Communicates in a thorough, clear, and timely manner and supports information sharing and goal achievement across the Association.
• PROBLEM-SOLVING: Identifies an issue, gathers and processes information, comes up with possible solutions, selects appropriate responses, and implements them.
• QUALITY FOCUS: Ensures that success criteria for self, staff, and programs are set, reviewed, and surpassed regularly to provide excellent service delivery.
• TEAMWORK: Participates actively in a team for organizational effectiveness.  Creates an atmosphere of trust amongst all team members.
• CONCERN FOR HEALTH AND SAFETY: Acknowledges and understands how to manage and educate others about risk and harm reduction.
• CREATIVITY AND INNOVATION: Plans and implements quality programming in a developmentally appropriate environment.

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, and persons who identify as 2SLGBTQ+.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.  Internal applicants can apply only after completing the probationary period of their current job unless approved by People and Culture.

Applications must be submitted to the YMCA of the National Capital Region, and all cover letters should be addressed to Sara Pinsky. Please send applications to the Camping and Outdoor Education General Manager, Sara Pinsky (sara.pinsky@ymcaottawa.ca)

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

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