Transform Your Settlement Services with Data-Driven Insights
IMPRESS is currently in the development phase. We’re looking to engage settlement Service Provider Organizations (SPOs) as we shape the project for maximum impact.
What is IMPRESS?
Integrated Measurement for Performance, Review, and Enhanced Settlement Services (IMPRESS) is a three-year IRCC-funded initiative led by the YMCA of the National Capital region that builds on the success of the Wired: Evaluating Settlement Online (WESO) project. 93% of WESO participants expressed interest in implementing new evaluation tools, so that’s what we’re aiming to provide.
Our mission is to make evaluation more accessible, practical, and equitable for SPOs across Canada. We’re developing an online platform with ready-made customizable surveys in your clients’ languages and built-in analysis to make interpreting results fast and effortless. You’ll also have access to our performance measurement toolkit to evaluate your initiatives and plan for improvement.
All IMPRESS tools will be available at no cost to your organization and will be accompanied by free nationwide training during rollout.
Turning Challenges into Opportunities
The Challenge | The IMPRESS Solution |
|
|
|
|
|
|
|
|
Our Services
Comprehensive Tools and Training for Settlement Organizations
Ready-made, customizable question banks to evaluate service quality and assess client needs
- Multilingual surveys
- Specialized questions for each of the six settlement sectors: Needs Assessment, Information and Orientation, Language Assessment, Language Training, Employment, and Community Connections
Secure web-based platform for data collection, analysis, and automated reporting
- Effortless data collection and processing
- Automated outcome reports and insights
- GBA+ integration for equity-focused analysis
- Secure data handling with privacy protection
- Dashboard with visual analytics and trends
Practical resources for both frontline staff and managers to assess impact and set measurable goals
- Performance measurement templates to assess key outputs
- Action plans for continual improvement
- Step-by-step implementation guides
Hands-on training and ongoing coaching for settlement organization staff across Canada
- Training for up to 800 SPO staff nationwide
- Hands-on training in English and French
- Ongoing technical support and guidance
Who Can Participate?
To participate, your organization must:
- Be a settlement Service Provider Organization (SPO) serving newcomers
- Be located in Canada
- Receive funding from Immigration, Refugees, and Citizenship, Canada (IRCC)
- Provide services in one or more of the six settlement service categories: Needs Assessment, Information and Orientation, Language Assessment, Language Training, Employment, and Community Connections
Ready to Get Started?
If you’re an SPO serving newcomers in Canada and would like to join the IMPRESS community, send us a message. If you’re interested in helping us shape this project or want to be the first to know updates, we’d love to hear from you!
Email us at impress@ymcaottawa.ca.
