Transform Your Settlement Services with Data-Driven Insights
IMPRESS is currently in development. We’re looking to engage settlement Service Provider Organizations (SPOs) to co-create this online platform for maximum effectiveness.
What is IMPRESS?
Integrated Measurement for Performance, Review, and Enhanced Settlement Services (IMPRESS) is a three-year IRCC-funded initiative led by the YMCA of the National Capital region that builds on the success of the Wired: Evaluating Settlement Online (WESO) project. 93% of WESO trained SPOs staff expressed interest in implementing new evaluation tools, so that’s what IMPRESS will provide.
Our mission is to make evaluation tools more accessible, user-friendly, and equitable for SPOs across Canada. We’re developing an online platform with ready-made customizable surveys in your clients’ languages and built-in analysis to make interpreting results fast and effortless. SPOs will be able to use the IMPRESS platform to gather information from clients, analyze trends, and measure impact. You’ll also have access to a performance measurement toolkit to evaluate your initiatives and plan for improvements.
All IMPRESS tools will be available at no cost to your organization and will be accompanied by free nationwide training during rollout.
Turning Challenges into Opportunities
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Our Services
Comprehensive Tools and Training for Settlement Organizations
Ready-made, customizable question banks to evaluate service quality and assess client needs
- Multilingual surveys
- Specialized questions for each of the six settlement sectors: Needs Assessment, Information and Orientation, Language Assessment, Language Training, Employment, and Community Connections
Secure web-based platform for data collection, analysis, and automated reporting
- Effortless data collection and processing
- Automated outcome reports and insights
- GBA+ integration for equity-focused analysis
- Secure data handling with privacy protection
- Dashboard with visual analytics and trends
Practical resources for both frontline staff and managers to assess impact and set measurable goals
- Performance measurement templates to assess key outputs and impacts
- Action plans for continual improvement
- Step-by-step implementation guides
Hands-on training and ongoing coaching for settlement organization staff across Canada
- Training for up to 800 SPO staff nationwide
- Hands-on training in English and French
- Ongoing technical support and guidance
Who Can Participate?
To participate, your organization must:
- Be a settlement Service Provider Organization (SPO) serving newcomers
- Be located in Canada
- Receive funding from Immigration, Refugees, and Citizenship, Canada (IRCC)
- Provide services in one or more of the six settlement service categories: Needs Assessment, Information and Orientation, Language Assessment, Language Training, Employment, and Community Connections
Ready to Get Started?
Sign up to IMPRESS if you would like to:
- Hear more about IMPRESS
- Join the IMPRESS community
- Help us shape the IMPRESS platform
We would love to hear from you! Please join our list of SPOs across Canada!
Email us at impress@ymcaottawa.ca.
